As a Google Premier Partner with 400+ individual digital marketing certifications, we deliver expertly managed services that provide maximum return on digital advertising budgets. Call Tracking works invisibly in the background with an existing phone system, allowing management to monitor who is completing assigned phone activities.Дigital advertising uses refined targeting technology to match your dealership inventory and services with customers in your market who have shown active interest in what you can provide. With Call Tracking, dealers get accurate information and can ensure calls are made diligently and handled appropriately. Log all usersвЂ™ phone call details and provide reporting within FOCUS. Better engage your customers by communicating with them how they want to be communicated with. Your dealership can easily manage text messaging activity from your inbox and Traffic screens. With Text Messaging for FOCUS or Contact Management, employees can send text messages to customers and receive text alerts about specific customers. It also allows the dealership to easily train employees with a simple interface designed specifically for their role.Дid you know the majority of your customers prefer text messaging over any other form of communication? In fact, text messages have a 98% open rate compared to only 20% for emails. It sends customers the right communication at the right time with results-based scheduling.

FOCUS automatically prioritizes tasks and follow-up actions based on a customer's likelihood to buy. BDC reps and salespeople can better manage every customer interaction while management can better track performance, train, and coach - all from a single tool. Once we find your hottest leads, we help you craft offers they canвЂ™t refuse.ДЄccomplish your customer relationship management goals with FOCUS вЂ“ FOCUS is a robust customer relationship management (CRM) system spanning across all dealership departments. XtreamService digs deep into each customerвЂ™s profile, considering their transactional, behavioral, and demographic characteristics to find customers likely to buy regardless of - or in spite of - their equity position. Use Pre-Screen to increase the number of qualified leads, improve your closing ratio, and decrease wasted time in the sales process. With Pre-Screen, your dealership can pre-approve customers early in the sales cycle from FOCUS or Contact Management to tailor the sales approach, speed up the sales and f&i processes, and improve the customerвЂ™s buying experience. Know which vehicles and payment options your customers can afford from the start.

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